·         Products are returnable within the applicable reasonable time limit if you have received them in a condition that is physically damaged, defective or different from their description on the product detail page on niayaa.com., as long as it is unused and in good condition.

·         Return/Refund will be processed only if:

Ø  It is determined that the product was not damaged while in your possession,

Ø  The product is not different from what was shipped to you,

Ø  The product is returned in original condition (with brand’s/manufacturer’s box, MRP tag intact etc) 

·         Product marked as “non-returnable” on the product detail page cannot be returned.

·         Please note that Exchange or refund will not be made against the non-returnable items, unless there is a quality issue, defect or different from its description.

·         If you have received the non-returnable product is damaged/defective conditions, you can contact us within 48 hours from the delivery of the product.

·         Return/Replacement request for any Order should be submitted within 48 hours of receiving the product.

·         No Return/Replacement/Refund in case of colour variation, alteration or any changes in Product, Incorrect or outdated delivery address, Product returned in a used or damaged condition

·         No Return/Replacement shall be initiated beyond 48 hours from the delivery of the product.

·         No Return/Replacement/Refund in case you have purchased any Product/s during an offer or a scheme or any promotional event.

·         The product must be returned to us in the same condition you receive, Niayaa Craftloom (niayaa.com) may have the right of action against you for compensation if you do not comply with this obligation. In case the product was damaged while in your possession, Niayaa Craftloom (niayaa.com) will not be under any liability to exchange/replace or return the product. 

·         Refund/Replacement will be initiated only upon receiving the product.

·         If the order has been shipped out, we’re not able to make any changes. However, before it shipped out, you would be able to delete some items in the order if you want.

·         We endeavour to process your refund within 48 hours from the date of the returned product. However, the refund is subject to the transaction and processing time were taken by the bank. niayaa craftloom (niayaa.com) may refuse a refund request if we find evidence of fraud, refund abuse or other manipulative behaviour that entitles niayaa craftloom (niayaa.com) to a claim against you.

·         Please further note that you shall be completely responsible for providing correct bank details and the company shall not be responsible in case wrong information has been provided to it.

·         If you have paid for the order using bank account/credit card/debit card, then the refunded amount gets credited to your bank/credit card account within 7 (Seven) Business days from the date after the product clear the Quality check process.

·         You shall be entitled to an exchange if the Product is available and in stock.

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